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Fond du Lac Cold Storage L.L.C. - Service Response Commitments | |||
Request Type | Data Source/Notes | Response Time | |
1 | ETA Request – via phone | Via Phone (live Caller) | Immediate |
2 | ETA Request – via phone | Via Phone (Voice Mail) | 0 – 30 Minutes |
3 | ETA Request – via e-mail | Via E-Mail | 0 – 30 Minutes |
4 | Physical Inventory | Procedure:
| 1 – 10 lines: 24 hours or next business day 11 lines or more: 48 hours |
5 | POD Request – via Phone | Via Phone (live Caller) Source - Wise | 0 – 1 hours |
6 | POD Request – via Phone | Via Phone (Voice Mail) Source – Wise | 0 – 1 hours |
7 | POD Request – via e-mail | Via E-Mail Source – Wise | 0 – 1 hours |
8 | POD Request – via Phone or E-Mail | Via Phone or E-Mail Source – Hard Copy | 24 hours |
9 | POD Request – Missing Signature | Missing Signature Procedure:
Future:
| 72 hours |
10 | COD Request | COD from Wise Scan | 0 – 1 hours |
11 | COD Request – Hard Copy | COD from Scanned Hard Copies | 24 hours |
12 | COD – Error Resolution | COD Error Resolution:
| 72 hours |
13 | COD – Status Change | COD Status Change:
| 0 – 15 minutes |
14 | Damaged Freight | Freight Delivered Damaged – Procure:
| 0 – 1 hour for initial notification 48 hours required to process the credit and adjust inventory. |
15 | Equipment Breakdown | Equipment Breakdown / Accident:
| 0 – 1 hour |
16 | Special Event Notification | Special Event Notification:
| 24 – 72 hours prior to event |
17 | Inbound Department | Inbound Department Receiving Completion Requests | 0 – 1 hours |